Return and exchange

If for any reason you were to make a product for a return or an exchange is possible within 15 days of receipt of merchandise.
You can then get a refund or an exchange for size or model

To proceed you can just access the site, log in and enter in your personal area, within this section you will find the RMA, you can just select the order for
which you are requesting the return and write a short note describing the reason.

In the case of orders placed as a guest you can send the request directly to our customer service.

After sending the request and only when it is approved, you can proceed with the packaging of products and its delivery, that is your responsibility.
The sending of returns may be made by any shipping method, whether by courier in the mail.

the package must be sent to the following address:

Alessia Calzature srl

via ponte persica 159

80053 Castellammare di stabia (NA)


We remind you that products must be returned in their original packaging and that the packaging must be the same as that received or of equal strength and that preserves the integrity of the products and their packaging.
E 'for this strictly prohibited stick tape on the original packaging of the products, the products must be returned in excellent condition, we do not accept for this product used or have obvious signs of wear.

Returns that do not observe these rules will be considered invalid and will therefore be rejected to the sender.

To promote "Feast your wardrobe" do not accept returns for refund. May be required to change the size or model as long as they belong to the same category as the Feast your wardrobe, also the shipping costs of the return are of 6.90 €.